Policies
Cancellation Policy
We ask that you please notify us of any cancellation, appointment modification, or rescheduling at least 24 hours prior to your appointment time. If you cancel/reschedule within 24 hours twice, you will owe for the missed service before you are able to rebook. Clients who fail to cancel or reschedule an appointment more than TWO hours prior to their appointment time OR miss their appointment without giving any prior notification (no call no show), you will be required to pay the full amount for the service(s) you missed. You will not be allowed to rebook until the missed service(s) are paid for.
Child Safety Policy
We understand that this policy may be a sensitive topic, as many of our staff are parents themselves. Due to safety reasons and protecting the serene atmosphere of the spa, we ask that you do not bring young children to your appointment. Your time at Total Thai Wellness is your “me time,” and we want you to be able to enjoy your appointment and relax. We also understand that sometimes childcare can fall through, and you may have no other option. Our staff is not able to supervise your children due to catering to client needs. In cases like these, age appropriate children are allowed to accompany you to your appointment, if necessary. However, we ask that they be on their best behavior.
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All persons under the age of 18 receiving service(s) are required to have a parent or guardian fill out our Minor Release Form and remain in the facility when your minor is receiving their service.
Our main priority is maintaining a relaxing environment for our clients and any disturbances will be addressed.
Late/No Show Policy
If you miss half of your appointment, or you are 15+ minutes late to your appointment, (whichever time is less), it is deemed a no call no show and you will be responsible for the price of the full service(s) missed. You will not be allowed to rebook until the missed services are paid for. Cancellation and no show fees cannot be paid with a check.
We always ask for clients to arrive a few minutes early, to ensure that your provider can get started on time. If you are running late to your appointment, please let us know as soon as possible, and please know that your time may have to be cut short.
Gift Card/Gift Certificate Policy
Gift cards/certificates are not redeemable for cash, are non-refundable, and not reissuable upon purchase. Gift cards are valid for a monetary amount, and will be treated as cash. It must be presented at the time of service. Gift cards do not expire, but after 5 years of inactivity, they are considered abandoned and will be voided. Gift certificates are valid for a year after purchase date, unless written otherwise. No gift certificate will be accepted past the expiration date. Gift Certificates/Cards cannot be applied to the client’s account as a credit.
Confirmation Texts
An automated text will be sent out 24 - 48 hours prior to your appointment, asking you to confirm. If you need to cancel or reschedule, you may text or call us at 717 884-4186. However, these texts are just a courtesy and you are still responsible for knowing your appointment time.